Contact information
Contact information
A real person reads every message.
- Email: support@rackandreel.com
- Trading name: Rack & Reel
What to include
If your question is about an order, include your order number. It's in your confirmation email and starts with a #.
Quick answers
- Where is my order? Use the tracking link we email when your order ships. Orders take 2–5 business days to make, then 10–14 business days to reach US addresses.
- Need to edit or cancel an order? Email us within 12 hours of ordering, before production starts.
- Damaged, misprinted or wrong item? Email us within 30 days of delivery with a photo and we remake it or refund you.